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In this page we try to answer your account based questions. If you can't find an answer to your question below, please use the support link in the top navigation bar.


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titleHow to increase gateway and device capacity

The Free account on the Community Server allows you to connect unlimited Gateway Gateways and 30 Devices.

Update your account to the Professional Public Servers to increase your capacity and benefit from professional services such as a 99.9% SLA and Admin features. 

Private Network servers have no gateway or device limitations, please contact us at for more details. 

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titleHow to register a gateway

Please follow the steps provided in Basic Installation.

More details for the specific installation process for your gateway can be found in LoRaWAN Gateway Guides.

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titleHow to change user account email address

Log into your user account and select Account from the menu bar on the left, and finally, press the edit button next to Email: